Comprehensive Hearing & Eligibility Support System
CHESS helps advocacy organizations manage IHSS, Regional Center, and Special Education cases — so you can focus on the families who need you.
Track applications, appeals, and authorized hours across the full IHSS lifecycle.
Manage IPP meetings, fair hearings, and service coordinator relationships.
Coordinate IEP development, hearing requests, and compliance reviews.
Two Perspectives, One Case
Active Cases
12
This Week
3
Overdue
1
Secure client portal
From your advocate
“Working on your case — making good progress!”
The Case Lifecycle
How advocates and families work together through CHESS, step by step
New client reaches out for IHSS, Regional Center, or IEP advocacy support.
New client reaches out for IHSS, Regional Center, or IEP advocacy support.
Open the case, select the workflow type, and link the client record.
Open the case, select the workflow type, and link the client record.
Send a secure portal invitation so the family can access their case.
Send a secure portal invitation so the family can access their case.
Family completes the 5-step portal setup — personal info, address, and contacts.
Family completes the 5-step portal setup — personal info, address, and contacts.
Select from 24 workflow types — each with defined states and transitions.
Select from 24 workflow types — each with defined states and transitions.
Automated alerts for hearing dates, filing windows, and compliance milestones.
Automated alerts for hearing dates, filing windows, and compliance milestones.
Families see step-by-step case progress in their own secure portal.
Families see step-by-step case progress in their own secure portal.
Upload forms, download shared files — organized by workflow state.
Upload forms, download shared files — organized by workflow state.
Compile evidence, track ALJ assignments, and coordinate with agencies.
Compile evidence, track ALJ assignments, and coordinate with agencies.
Real-time notifications and advocate messages keep families in the loop.
Real-time notifications and advocate messages keep families in the loop.
Close with full audit history — HIPAA-compliant and ready for funders.
Close with full audit history — HIPAA-compliant and ready for funders.
Built for Advocacy
Database-driven state machines for IHSS applications, Regional Center hearings, IEP development, Medi-Cal appeals, and more.
Clients track their own cases with a step-by-step progress view. Upload documents. Leave comments.
Role-based access, audit logging, encrypted data at rest. Built for sensitive client information.
Automated alerts for hearing dates, filing windows, and compliance milestones across every case.
Organize case files by workflow state. Dropbox integration. Client-visible sharing controls.